Shipping policy

MOHITI Shipping Policy

We want your MOHITI eyewear to reach you safely and as quickly as reasonably possible.

This Shipping Policy explains our delivery charges, estimated delivery times and what happens if there is a problem with your delivery.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.

New Zealand Shipping Rates

Our standard shipping rates are:

Auckland: NZ$7.99
Rest of New Zealand: NZ$9.99

Free Shipping

We offer FREE standard shipping on New Zealand orders of NZ$50 or more, unless otherwise stated as part of a particular promotion.

The qualifying order value is calculated after applicable discounts unless otherwise stated at checkout.

Order Processing

We aim to process orders as quickly as possible.

Orders are generally dispatched on business days.

Orders placed during weekends, New Zealand public holidays or especially busy promotional periods may be processed on the next available business day.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information where tracking is available.

Estimated Delivery Times

Delivery times shown on our website or during checkout are estimates unless MOHITI expressly agrees to a particular delivery date.

Actual delivery times can vary depending on your location, courier network conditions, public holidays, weather and other circumstances.

We will make reasonable efforts to ensure orders are delivered within the indicated timeframe or, where no timeframe has been agreed, within a reasonable timeframe.

Tracking Your Order

Where tracking is available, tracking details will be provided after dispatch.

Please allow some time for tracking information to become active after the parcel has been collected or scanned by the courier.

If you have concerns about your delivery, please contact us at:

mohitiglasses@gmail.com

Please include your name and order number.

Delayed Orders

If your order has not arrived within the expected timeframe, please contact us.

Where MOHITI has arranged the delivery, we will work with the delivery provider to investigate the delay.

We will not require you to resolve a delivery failure directly with our courier where the responsibility remains with MOHITI under applicable New Zealand consumer law.

If an order is not delivered within an agreed timeframe, or within a reasonable timeframe where no specific timeframe was agreed, you may have rights under the Consumer Guarantees Act.

Lost Parcels

If tracking indicates that your parcel may have been lost, please contact us at mohitiglasses@gmail.com.

We will investigate the delivery with the courier.

Where the parcel is confirmed as lost and MOHITI remains responsible for the delivery, we will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances and your rights under New Zealand law.

Damaged During Delivery

If your parcel or product arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the damage.
Clear photographs of the product.
Photographs of the packaging where relevant.

Please keep the damaged item and packaging until we have advised you what to do next.

Where the damage occurred during delivery arranged by MOHITI, we will provide an appropriate remedy in accordance with New Zealand consumer law.

Incorrect Items

If we send you an incorrect item, please contact:

mohitiglasses@gmail.com

Please include your order number and, where possible, a photograph of the item received.

We will arrange an appropriate solution at no additional cost to you.

Delivery Addresses

Please check your delivery address carefully before submitting your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us as soon as possible.

We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has entered the delivery network.

If an order is returned to us because the customer supplied an incorrect or incomplete address, reasonable additional shipping charges may apply before the order is resent.

This does not apply where the delivery problem was caused by MOHITI or our delivery provider.

Authority to Leave

Where a courier offers an Authority to Leave or similar unattended-delivery option, delivery may be made without obtaining a signature.

Any effect of an Authority to Leave instruction will depend on the circumstances and applicable law.

Nothing in this policy transfers responsibility to the customer where MOHITI remains legally responsible for the delivery.

PO Boxes and Rural Delivery

Availability of delivery to PO Boxes, rural locations and other restricted delivery locations may depend on the carrier used.

Additional delivery time may apply to rural and remote areas.

If we cannot deliver to the address provided, we will contact you where reasonably possible to arrange an alternative.

International Shipping

International shipping is available only where expressly offered during checkout or otherwise confirmed by MOHITI.

International delivery charges and estimated delivery times will depend on the destination.

International customers may also be responsible for applicable local import duties, taxes, customs charges or clearance fees that are not collected by MOHITI, unless otherwise stated.

International deliveries may be subject to delays caused by customs or overseas delivery networks.

Nothing in this section excludes consumer rights that apply by law.

Returns

If you wish to return or exchange an item, please refer to our Returns & Exchanges Policy.

For eligible change-of-mind returns, customers are generally responsible for return delivery costs.

Where an item is faulty or does not comply with applicable consumer guarantees, reasonable return costs may be MOHITI's responsibility in accordance with New Zealand law.