Refund policy

Returns & Exchanges Policy

At MOHITI, we want you to feel confident and happy with your purchase.

We work hard to provide quality eyewear at an affordable price, and if something isn’t right, we’ll do our best to help.

This Returns & Exchanges Policy applies to purchases made directly from MOHITI. Nothing in this policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.

Change of Mind Returns

If you change your mind about your purchase, you may request a return within 14 days of receiving your order, provided that:

The item is unworn and unused.
The item is in its original condition.
The item has not been damaged, scratched or altered.
All original packaging, tags and accessories are included.
Proof of purchase or your MOHITI order number is provided.

Change-of-mind returns are subject to approval after the returned item has been inspected.

Customers are responsible for the cost of returning change-of-mind items to MOHITI.

Original delivery charges are not refundable for change-of-mind returns.

Faulty, Damaged or Incorrect Products

If your MOHITI product arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact us as soon as possible at:

mohitiglasses@gmail.com

Please include:

Your name
Your order number
The product involved
A brief description of the problem
Photos of the product where appropriate

We will assess the issue and provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act.

Depending on the circumstances, this may include a repair, replacement or refund.

Where MOHITI is responsible for a faulty, damaged or incorrect product, we will also cover reasonable return shipping costs where required.

Reading Glasses Strength

Please carefully check the lens strength you require before placing your order.

If you select an incorrect lens strength and the glasses themselves are not faulty, this will generally be treated as a change-of-mind return and the conditions under our Change of Mind Returns section will apply.

This does not affect any rights you may have under the Consumer Guarantees Act, including where you relied on advice provided by us when choosing a product for a particular purpose.

Exchanges

If you would like to exchange an unused item for a different style or lens strength, please contact us at:

mohitiglasses@gmail.com

Please provide your order number and details of the item you would like to exchange.

Once your exchange has been approved, we will provide instructions for returning the original product.

Exchange items must be unworn, unused, undamaged and returned with their original packaging.

For change-of-mind exchanges, customers are responsible for return shipping and any applicable shipping cost for the replacement product.

If the exchange is required because we supplied a faulty, damaged or incorrect item, MOHITI will cover reasonable shipping costs.

All exchanges are subject to product availability.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed back to the original payment method used for the purchase.

Please allow up to 10 business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

We do not charge a return processing or restocking fee where you are exercising your rights under the Consumer Guarantees Act.

Purchases From Other Retailers

If you purchased your MOHITI eyewear from one of our retail stockists rather than directly from MOHITI, please contact the retailer where the original purchase was made.

The retailer will assist you in accordance with its obligations under New Zealand consumer law.

If you have difficulty resolving an issue involving a MOHITI product, you are also welcome to contact us at mohitiglasses@gmail.com and we will do our best to assist.

International Orders

Change-of-mind returns or exchanges may not be available for international orders unless otherwise agreed by MOHITI.

This does not exclude or limit any consumer rights that apply by law to faulty, damaged, incorrectly supplied or misdescribed products.

Please contact us before returning any international order.

Consumer Guarantees Act

Our products come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993.

If a product does not meet the guarantees required by law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Our voluntary returns policy is provided in addition to your legal rights and does not replace or limit them.