Returns & Exchanges Policy

At MOHITI, we want you to feel confident and happy with your purchase.

We work hard to provide quality eyewear at an affordable price, and if something isn’t right, we’ll do our best to help.

This policy applies to purchases made directly from MOHITI. Nothing in this policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.

Change of Mind Returns

You may request a change-of-mind return within 14 days of receiving your order if the item is unworn, unused, in original condition, undamaged, unaltered, and returned with original packaging, tags, accessories and proof of purchase.

Customers are responsible for return shipping for change-of-mind returns. Original delivery charges are not refundable for change-of-mind returns.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty, is not as described, or you receive the wrong item, contact mohitiglasses@gmail.com as soon as possible with your name, order number, details of the issue and photos where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with the Consumer Guarantees Act. Depending on the circumstances, this may include repair, replacement or refund. Where MOHITI is responsible, we will cover reasonable return shipping costs where required.

Reading Glasses Strength

Please check the lens strength you require before ordering. If you choose the wrong strength and the glasses are not faulty, this will generally be treated as a change-of-mind return. This does not affect your rights where you relied on advice from us for a particular purpose.

Exchanges

For exchanges, email mohitiglasses@gmail.com with your order number and requested replacement. Items must be unused, unworn and undamaged with original packaging. Change-of-mind exchanges are subject to return and replacement shipping costs. If we supplied a faulty, damaged or incorrect item, MOHITI will cover reasonable shipping costs. Exchanges are subject to stock availability.

Refunds

Once a returned item is received and inspected, we will notify you of the outcome. Approved refunds will be returned to the original payment method. Please allow up to 10 business days after processing for funds to appear, depending on your bank or payment provider.

We do not charge a return processing or restocking fee where you are exercising rights under the Consumer Guarantees Act.

Purchases From Other Retailers

If you purchased MOHITI eyewear from a retail stockist, please contact the retailer where the purchase was made. If you have difficulty resolving the issue, you may also contact us at mohitiglasses@gmail.com.

International Orders

Change-of-mind returns or exchanges may not be available for international orders unless agreed by MOHITI. This does not exclude consumer rights that apply by law to faulty, damaged, incorrectly supplied or misdescribed products.

Consumer Guarantees Act

Our products come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993. Our voluntary returns policy is in addition to your legal rights and does not replace or limit them.