Privacy Policy

MOHITI Privacy Policy

MOHITI respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, create an account, place an order or contact us. We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable law.

1. Who We Are

MOHITI is operated in New Zealand. For privacy questions or requests, contact:

MOHITI Customer Care
Email: mohitiglasses@gmail.com

2. Information We May Collect

Depending on how you use our website, we may collect information including:

Your name
Email address
Phone number
Shipping and billing address
Order and purchase history
Customer account details and preferences
Communications you send to us
Information about returns, exchanges or support requests
Device, browser, IP address and website usage information
Cookie and similar technology data

Payment card and other payment information may be processed directly by Shopify or our payment providers. MOHITI does not need to receive or store your full payment card details to process ordinary online payments.

Customer account passwords are handled through Shopify's account and authentication systems and are not available to MOHITI in plain text.

3. How We Collect Information

We may collect information when you:

Create or use a customer account
Place an order
Subscribe to marketing where offered
Contact us by email or through our website
Request a return, exchange, refund or customer support
Browse or interact with our website

We may also receive information from service providers involved in operating our store, processing payments, delivering orders, preventing fraud, providing analytics, or supporting customer service.

4. Why We Use Your Information

We may use personal information to:

Process and fulfil orders
Arrange payment and delivery
Create and manage customer accounts
Provide customer service
Handle returns, exchanges and refunds
Prevent fraud and protect the security of our website and customers
Maintain business, tax and transaction records
Improve our website, products and customer experience
Send marketing communications where you have agreed to receive them or where otherwise permitted by law
Comply with legal and regulatory obligations

5. Marketing Communications

If you choose to receive marketing from us, we may send information about MOHITI products, offers or promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe option in the message or by contacting mohitiglasses@gmail.com.

Unsubscribing from marketing will not prevent us from sending service messages that are necessary for your orders, account or customer support.

6. Cookies and Website Technology

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance and support security.

Some cookies may be provided by Shopify or other service providers used by our store.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. When We Share Information

We may share personal information only where reasonably necessary for our business or permitted by law, including with:

Shopify and ecommerce service providers
Payment processors
Courier and delivery companies
IT, hosting, security and fraud-prevention providers
Customer service, email, marketing or analytics providers where used
Professional advisers such as accountants, lawyers or insurers where necessary
Government agencies, regulators or law-enforcement authorities where required or permitted by law

We do not sell customer personal information as a business model.

8. Overseas Processing and Disclosure

Some service providers may process or store personal information outside New Zealand.

Where the New Zealand Privacy Act 2020 requires safeguards for an overseas disclosure, we will take reasonable steps to ensure the disclosure is permitted and that appropriate privacy protections apply.

Some overseas service providers may act only as processors or agents on our behalf rather than receiving information for their own independent use.

9. Security

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and tax records, resolving disputes and meeting legal obligations.

Information may be retained for longer where required by law or where reasonably necessary to establish, exercise or defend legal rights.

11. Accessing and Correcting Your Information

Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or misleading.

To make a request, email mohitiglasses@gmail.com. We may need to verify your identity before releasing or changing personal information.

If we do not agree to a requested correction, you may have the right to ask us to attach a statement of correction to the information.

12. Account and Data Requests

You may contact us if you want help updating your account information or if you have questions about deletion of personal information.

Some information may need to be retained despite a deletion request where required for legal, tax, fraud-prevention, transaction or dispute-resolution purposes.

13. Privacy Breaches

If a privacy breach occurs, MOHITI will assess the breach and take appropriate steps to reduce harm.

Where required by the Privacy Act 2020, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own privacy policies, and we are not responsible for independent third-party websites outside our control.

15. Children's Privacy

Our online store is intended for general retail customers and is not specifically directed at children. If you believe personal information has been provided to us inappropriately by a child, please contact us.